Turnaround Strategies for Small Businesses 20 Practical Ways to Save Your Small Business (Before It’s Too Late) Let’s be honest, running a small business right now has its fair set of challenges. Even businesses that were flying last year and finding things a bit tougher. The key is not to ignore this, or act too late, that’s what killed my business. It wasn’t the issues, it was the speed of action around them. Costs are up, customers are cautious, and it can feel like you’re hanging on by your fingertips. But here’s the good news: most struggling businesses can be saved. You just need a plan, a bit of honesty, and a willingness to make some uncomfortable changes. So, if you’re in the “something has to change” phase, here are 20 practical, usable ways to save your business before it’s too late. 1. Face the truth (don’t sugar-coat it) Stop guessing and start measuring. Look at your numbers, turnover, profit, cashflow, debts, costs. You can’t fix what you won’t face. Honesty, however painful, is step one. 2. Cut costs – ruthlessly but wisely Not all cuts are good cuts. Don’t slash the things that bring in customers or keep the lights on. But do question every line on your bank statement. Subscriptions, software, suppliers, if it’s not earning its keep, it’s out. 3. Focus on cash, not vanity metrics Turnover is nice, but cashflow is king. Cash keeps your business alive. Prioritise cash-generating work and delay or ditch anything that doesn’t bring money in soon. I see this a lot with things like Podcasts, great for the ego, not so much for the bank balance. 4. Talk to your suppliers If cash is tight, don’t ghost your suppliers. Pick up the phone, explain your situation, and agree better payment terms. Most suppliers prefer a plan to radio silence. Most industries have their own “grapevine”, so be sure to get the facts and not the fiction presented. 5. Chase every penny owed It’s amazing how many businesses are “struggling” while thousands sit in unpaid invoices. Chase overdue payments like your business depends on it, because it does. This could also mean selling off old stock to raise cash. 6. Renegotiate everything From rent to insurance to utilities, don’t assume what you’re paying is fixed. Ask for better terms, discounts, or a temporary reduction. You’d be surprised how flexible companies can be when asked. This includes personal stuff too, that way you can drawn less from the business. 7. Prioritise profitable work Look at each product or service and ask: does this actually make money? If not, either price it properly or drop it. Focus your time on the work that gives you the best return. 8. Raise your prices (sensibly) If you haven’t reviewed your pricing in a year or two, you’re almost certainly undercharging. A modest increase can make a big difference, especially if you explain it clearly to customers. If you’re not passing on increased costs, that’s just a discount in disguise. 9. Get closer to your customers Talk to them. Ask what they still want, what’s changed, and how you can help right now. Businesses that adapt to their customers’ reality tend to survive. 10. Make it easier to buy from you Reduce friction, improve your website, simplify your checkout or quoting process, and accept more payment methods. If buying is awkward, people walk away. 11. Trim your product or service list When you’re struggling, complexity kills. Drop the low-margin, high-hassle stuff and focus on a few things you can do brilliantly and profitably. 12. Market like your business depends on it (because it does) Cutting marketing is like turning off your oxygen when you’re short of breath. You don’t have to spend loads, but you do have to show up. Social media, emails, local networking, stay visible. The key with marketing is CONSISTENCY. I created a short booked called “Marketing on a Shoestring Budget”, drop me a message for a FREE copy. 13. Ask happy customers for referrals Referrals are free, warm, and powerful. If someone loves your work, ask them to introduce you to one more person who might need your help. Make it a habit, it should be part of your after sales follow up. 14. Reignite old relationships Scroll through old client lists or quotes that never went anywhere. Reach out, check in, and see if the timing’s better now. There’s often money hiding in your old inbox. We estimate that over 80% of businesses don’t revisit old proposals. 15. Streamline your systems Wasting time is as deadly as wasting money. Tighten your admin, automate simple tasks, and get clear processes in place. Every hour you save is an hour you can spend winning business. 16. Don’t bury your head about debt If debts are stacking up, talk to your accountant or a reputable business debt advisor now. There are always options, but the earlier you act, the more choices you have. 17. Review your team If you have staff, this bit’s hard, but essential. Are people doing the right things, or are roles bloated, duplicated, or unclear? Sometimes a small restructure can make a big difference. 18. Revisit your vision Why did you start this business? What’s the goal now? Reconnecting with your why helps you make better decisions and see a path forward that’s worth the effort. 19. Ask for help Get a mentor, coach, or trusted advisor. An outside pair of eyes can see solutions you’ve missed. You don’t have to do this alone. Too often we only see and hear what WE want to. 20. Don’t give up too soon Many businesses look doomed before they turn around. But recovery is messy, not magical. Stick with it, take daily action, and focus on the next right step. Final thought Saving a business isn’t about one dramatic rescue moment. It’s a series of small, smart, consistent moves in the right direction. Start today. Take one action, however small, that makes your business a little stronger by this time tomorrow. Then do it again the next day. This was a HUGE mistake I made. A hugely successful business that made a few wrong turns, I was too slow to act and too slow to react. That cost me DEARLY. Because your business might be down, but it’s not out, not if you decide to fight for it. If you need help - give me shout here

The Silent Warning Signs That Too Often Get Ignored. Your turnover looks fine. The bills are paid. You’re not losing money… but you’re not making more of it either. You’re making profit, but there’s no cash in the bank . Two years of flat profits might feel “steady” or even “safe.” In reality, it’s a hidden warning sign. Why? Because a business that’s standing still is usually sliding backwards in real terms. Costs creep up, competitors move forward, and suddenly you’re the one playing catch-up. This comes up in conversation a lot. What is good “year-on-year-growth”? It’s different for every business, but circa 10% growth is, in reality, standing still. Let’s look at why profit plateaus happen, and more importantly, how to break through them… before they break you. 1. The Culprits: Stuck Pricing, Stale Marketing, No New Revenue Streams Flat profits don’t just appear out of nowhere. Usually, they’re the result of one or more of these growth-killers. Do you recognise any of these? Stuck Pricing: You’ve been charging the same rates for years, but materials, wages, and overheads have gone up. Your margin is quietly eroding. Stale Marketing : Your website still says “welcome to our [Your Business Name],” and the last time you posted on social media was during the Queen’s Jubilee. No wonder leads have dried up. Does this sound closer to the truth that you’d like to admit? No New Revenue Streams : You’re relying on the same old jobs or clients. If you’re not adding new services, products, or customer segments, growth stalls. Sound familiar? You’re not alone, it’s incredibly common. But, it’s totally fixable . 2. The ‘Comfort Zone’ Lie “Why fix what isn’t broken?” That’s the voice of your comfort zone, and it’s lying to you. Comfort in business isn’t real. If you’re not pushing forward, you’re drifting backwards, because the world doesn’t sit still. Competitors innovate. Customers expect more. Inflation quietly eats away at your ‘steady’ profit. What feels like safety is often the slowest route to decline. You become “ Comfortable Being Uncomfortable ”, that means where you are is not good, not where you want to be, but the THOUGHT of change is so daunting you become comfortable being uncomfortable. 3. Proven Growth Levers to Re-Ignite Momentum The good news? You don’t need a miracle to restart growth, you just need to pull the right levers: Review & Raise Pricing: Done right, a 10% increase can transform your profit without scaring away good customers. Not putting your prices up is simply a discount in disguise. Refresh Your Marketing: Update your website, sharpen your messaging, and put yourself where your customers actually look. Add Revenue Streams: Can you upsell, cross-sell, or package services differently? Small tweaks often open big doors. Systemise & Streamline: Sometimes it’s not about earning more, but keeping more. Tighten processes and cut hidden waste. Growth is rarely about working harder. It’s about working smarter and braver… and often using the resources that you already have. Ready to Break the Plateau? If your profits have been flat for 2 years, that’s not stability, it’s a warning. We refer to that as a “Tap on the Shoulder”. The sooner you pull the right lever, the sooner momentum returns. Still stuck? Don’t worry, book a kick-start call with me, and let’s find your growth levers. There’s no charge for this, but spaces are limited. Just reach out to me here . You could also try my " Business Growth Made Real " Online Guide - Helping you project your year-on-year growth with illustrations, comparisons, and a few useful tips and guides to help along the way... oh and a few challenges too... Try that here on ChatGPT

The Silent Killers of Small Business Growth (and How to Spot Them Before It’s Too Late) When we picture a small business failing, most people imagine it’s because of something big and dramatic, a massive competitor moving in, a market crash, a pandemic, or a scandal splashed across the papers. But here’s the uncomfortable truth: many UK small businesses don’t go under because of an external catastrophe. They don’t even fail due to lack of work, and certainly not due to lack of ambition. So what the hell’s going on? They quietly crumble from within. It’s not one big blow that does the damage, it’s the little, persistent cracks in the foundations. And by the time you notice, the walls are already wobbling. The Top 3 Silent Killers of Small Business Growth Let’s call them out. These three repeat offenders are responsible for more slow-motion business disasters than you might think. 1. Poor Cash Flow Management You can have great sales, happy customers, and a queue of people wanting to work with you, and still run out of money. It has to be the most soul destroying thing in business – EVER. This is often referred to as “Over Trading” and it’s a bastard. Cash flow is like oxygen: you don’t notice it until you’re gasping for it. Too many owners focus on profit and ignore the day-to-day movement of money in and out. The result? An unexpected bill or late payment can bring the whole operation to a grinding halt. 2. No Growth Plan Running without a growth plan is like setting off on a road trip with no map, no satnav, and only £10 of petrol, yes, it’s exciting at first, until you’re stranded in the middle of nowhere. Without clear goals and milestones, your business can stagnate, drift in the wrong direction, or miss obvious opportunities. Think about this. When did you last jump into your car, drive off, and have no idea where you were going? Nuts, right? Yet metaphorically speaking, we do this every day in our business without that plan in place. If you don’t know the ideal destination, how can you plan the journey? You can’t, end of! 3. Inconsistent Marketing You can’t just promote your business when things are quiet and then stop once you’re busy. That’s the business equivalent of going on a crash diet before a wedding and then living on crisps and tea for the next year. Marketing works best when it’s regular, strategic, and planned. Sporadic bursts of activity lead to rollercoaster sales, feast one month, famine the next. If you take nothing else from this blog, note this. THE MARKETING NEVER STOPS. No matter how crazy busy you are, the marketing never stops. You’re not marketing for today (the busy spell), you’re marketing for tomorrow (the quiet period). How These Issues Sneak In Unnoticed The reason these silent killers are so dangerous is because they’re… well… silent. You don’t wake up one morning and think: “Oh no, I forgot to have a growth plan.” They creep in slowly, disguised as normal busy-ness. • Poor cash flow hides behind “good sales figures.” • No growth plan hides behind “just focusing on the work for now.” • Inconsistent marketing hides behind “too busy to post on social media.” Be honest, how many times have you said something like this? The danger? By the time you realise something’s wrong, the damage is already done, and fixing it is harder (and more expensive) than spotting it early. How to Spot and Fix Them Before They Do Serious Damage You don’t need me, you certainly don’t need a full-time business analyst or an expensive consultant to spot these issues. A few simple habits will keep you out of trouble: • Check your cash flow weekly. Not just your bank balance, but what’s due in and what’s due out.• Set clear quarterly goals. Review progress regularly so you know when to adjust course. Don’t set too many, too many goals can be counter productive. • Make marketing non-negotiable. Block time in the diary and treat it like a client appointment. I call this “Default Diary Tasks”. Make Marketing ONE of them. Think of it like a regular health check for your business. You wouldn’t ignore a funny noise in your car for months, so don’t ignore the warning signs in your business. Would You Like to Try the Easiest Health Check You’ll Ever Do? It's FREE, Have a GO. Run your business through our Business Health Diagnostic. We call it the “Wreck Check”, all based on the content and learnings from my Amazon #1 Best Seller, “How To Wreck Your Business”. It’s quick. It’s fun. It’s a bit cheeky. It might be slightly rude in places, but it will show you exactly where your silent killers are hiding - before they take a chunk out of your business. Take the Business Health Diagnostic HERE now – you’ll need ChatGPT for this. Let me know how you get on. If you need help, give me a shout. Stuart – connect with me h ere on LinkedIN.

Why You’re Working Flat Out But Still Not Making Real Money Many businesses make the mistake of confusing busy for profitable. It’s not always the case. If your diary’s rammed, your phone’s constantly buzzing, and you’ve not stopped for lunch since Covid, then you’d assume the money must be rolling in, right? But somehow, when it’s time to check the bank account or pay yourself properly, the numbers just don’t seem add up. How’s that possible? You’re crazy busy after all. Let’s be blunt: being flat out isn’t the same as being profitable. In fact, being flat out can hide a whole lot of business problems. So, if you feel like you’re working yourself into the ground but still not getting ahead, let’s have a closer look at where the time and money might be leaking. 1. You’re Saying Yes to the Wrong Work You take every job because saying no feels rude, or risky. You don’t want to lose out. But some jobs just don’t pay. You know the ones: • Too small to be worth the travel. Now small jobs can be profitable, or SHOULD be profitable, so just watch these. • Clients who haggle harder than a car boot sale regular. Oh yes, “them”. • Projects that blow out on time, materials, and patience. We have all had them. • Clients that complain about everything just to get a discount, and that discount is your profit. Profit tip: Track your most profitable job types, and your worst. Then get braver about saying “thanks but no thanks” to time-wasters. Not all work is good work. 2. Your Pricing’s Based on Hope, Not Maths You think you’re priced right. You looked at a few competitors and thought, “That’ll do.” But you never sat down to work out your real costs: • Time on site (if applicable), adding for contingency too. • Fuel, materials, wear and tear, very few consider this. • Admin hours, phone calls, quotes, those costs simply don’t go away. • That bit where you have to go back and fix it when they “change their mind”. • The running costs and other expenses within your business. Profit tip: Price from the bottom up. Know your hourly rate, your overheads, and your margin. Otherwise, you’re gambling, not quoting. 3. You’re Drowning in Admin Quoting at night, chasing invoices in your van, trying to manage everything from a phone that’s ringing before you even get a chance to answer that email, it’s utter chaos. And chaos eats profits. Because the longer it takes you to get a quote out or chase payment, the more money goes missing. Profit tip: Systems don’t need to be fancy. But you do need some. A basic CRM, quote templates, and automated reminders can save hours (and make you look more professional). Here’s something else to consider. With low cost CRM systems and superb accounting software, there’s no excuse for admin chaos. With AI gaining strength, admin and support is better and easier than ever before. So, the excuse of not wanting to “recruit anyone”, well, those days (excuses) are gone. 4. You’ve Got Too Many “Maybes” and Not Enough “Hell Yes” Clients It’s hard to grow when your work comes from a random mix of mates, and whoever stumbled across your website by accident last week. No plan = no predictability. Profit tip: Spend time attracting the right kind of clients. That means marketing that works, follow-up that’s consistent, and referrals that come from happy customers (not desperate pleading). This is absolutely key. Marketing is only a COST to the business when you don’t track, or KNOW what works. Make marketing an investment, spend £10 get £100. Spend £100, get £1000, get the idea? 5. You’re Not Charging for All the Work You Do How many of these ring a bell? • Free site visits without doing any “Qualification” with the prospect first? • Long phone consultations before asking the key questions around budget, time scales and expectations. There’s no point in being on the phone for an hour then discovering their budget is £5000 for your £25,000 kitchen, or they need it next Wednesday for a Birthday Party. • “Quick” design tweaks or spec changes. Being helpful is great, eroding your profit is not. • Extras on jobs that you just chuck in “to be nice”. Same as above, don’t get sucked into this. Make sure that you’re clear with your order on what’s included and what’s not included. This only goes “pearshaped” when you haven’t been clear on what's included and what’s NOT. Profit tip: Stop being nice at your own expense. Create clear scopes of work, get sign-off, and charge for your expertise. You’re not a charity. 6. You’ve Got No Time to Think, Let Alone Plan When every day is a firefight, the bigger picture disappears. You’re working in the business, not on it. And that’s how years fly by and nothing changes. Profit tip: Carve out an hour a week. Review what’s working. Bin what’s not. Plan what’s next. Even one hour of strategy a week can stop your business running you. Bottom Line: Busy Isn’t the Goal, Being Profitable Is You didn’t start this business to be the most knackered person in your postcode. You started it for freedom, income, and maybe even a bit of pride. So don’t settle for being flat out with an equally flat bank account. Start plugging the leaks, pricing with purpose, and building a business that pays you, not just your suppliers. Avoid discounting, it kills margin. Every penny of discount comes right off your bottom line. Need help figuring out where your business is leaking profit? Let’s have a chat, I can share a ton of advice and guidance. I was that soldier. I grew my business to a very successful and very profitable £1m business. That continued towards and passed £3m. As the journey continued the profits DROPPED, massively. Why? How? Let me share that with you. Just give me a shout here

How to Build a Steady Stream of Work Without Spending a Penny on Ads. Most small business owners have been sold the same lie: if you want more customers, you have to throw money at marketing. Funny thing is, that’s usually from the media companies. However, now it’s starting to get silly, and bloody expensive. We ARE throwing money at marketing and it ain’t working as well as it used to. Most business owners are in agreement, paying more and getting less. Does that sound familiar? Facebook Ads, Google Ads, Boosted Posts, Email Marketing, Magazine Ads, LinkedIN Ads, it ALL adds up. But here’s the truth: steady, reliable work rarely comes from paid ads, it comes from reputation. It’s comes from building relationships... yes, even in our CRAZY AI world. Yes, I know ChatGPT is taking over. Yes, I know “Terminator” was a documentary, but at the moment, people buy from people. If you’re tired of the “spend more to earn more” hamster wheel, here’s how to build a pipeline of work without handing Mark Zuckerberg a single penny. OK, here goes. 1. Referrals: The Free Gold Mine Most Businesses Ignore If you’ve been in business more than 5 minutes, you’ve probably had someone say: “Oh, we used you because our friend recommended you.” Brilliant. That’s a referral. But most small businesses leave referrals to chance, instead of making them a core part of how they grow. Here’s the thing: • People love to look clever by recommending someone reliable. • They love even more if you make it easy for them to do it. Do this today: • After finishing a job, ask: “Do you know anyone else who could use this?” • Send a quick thank-you message to happy customers and include your website or contact details for easy sharing. • Sweeten the deal: a bottle of wine or a small gift card for successful referrals will cost you less than a single online ad. I always say do this AFTER the referral so it looks like you’re not “buying the referral”, but that’s just me. Referrals compound. If you deliver a solid job and make it easy to recommend you, every customer can become a free marketing machine. How obvious is this? Yet less than 5% of businesses have a Referral Strategy in place. OMG, you’re leaving thousands on the table. 2. Partnerships: Borrow Someone Else’s Audience (Collaboration) You know who already has access to your ideal customers? Other local businesses that talk and target the same people you are.. why would you not work together and share the heavy lifting? If you’re a roofer, local property agents are constantly meeting people who need roof checks. If you’re a financial advisor, accountants work every day with your target market clients. If you’re a decorator, property managers can send you a steady stream of rentals to refresh. Partnerships are free advertising disguised as relationships. Here’s how to make it work: • List businesses that interact with your target customers. • Offer them value first. For example: • Give a plumber’s “quick fix” guide to local estate agents to hand to new homeowners (with your name on it). • Offer joint social media posts or a shared leaflet at their counter. • Agree to send each other referrals, without any awkward commission conversations to start with. The right partnership can bring you repeat work without you spending a penny on ads, and it builds credibility because you’ve been “recommended” by someone they already trust. 3. Google My Business: The World’s Most Underrated Free Tool If you want strangers to find you without paying for ads, you need to own your patch of Google. Your Google Business Profile (formerly Google My Business) is what shows up when someone searches: • “Plumber near me” • “Financial Advisors in [Town Name]” • “Electrician reviews [Your Area]” Most small businesses claim their profile and forget about it. Big mistake. To turn your listing into a lead machine: • Get reviews, and keep getting them. Ask every happy customer to leave one. • Add photos of your work. People believe pictures over promises. • Update your profile. A profile with opening hours, services, and a recent post ranks higher than a dead one. Update your profile every week. If you show up in the top three local results, your phone will ring, and you didn’t spend a single pound on ads. How utterly awesome is that? You knew all this, I know you did. However, were you DOING it? The Real Lesson Most small businesses don’t have a marketing problem. They have a visibility and reputation problem. You can throw £500 a month at Facebook ads and maybe get some cold leads… or you can focus on three free, proven strategies that build a steady, predictable stream of work: 1. Referrals – turn every happy customer into a recruiter. 2. Partnerships – connect with local businesses who already meet your ideal clients. 3. Google My Business – own your local search space. However, a wee word of warning. These are NOT free. They require your time, and you must NEVER, EVER value your time at £0. Finally… You don’t need to outspend your competition. You just need to out-care, out-connect, and out-follow-up. The days of “ spray and prey ” marketing are gone, the days of consistent, SMART marketing are here, and have been for a while actually. Be you start any marketing be 100% clear on who your target market is, why you target them and make sure you address the biggest pain point that target market has. How are you going to make their life so much better ? It sure as hell isn't going to be telling them how many years you have been established or how many awards you've bought (sorry, won) this year. If you found this helpful, then please refer me to your business buddies. (did you see what I did there?)

We’ve all been there. The client who wants you to “just knock something up quickly”, haggles over every penny, and then ghosts you for weeks before popping up with a new demand. These “tyre-kickers” don’t just eat into your profits, they chip away at your sanity. The weird thing is, and sorry to be the bearer of bad news, but your marketing and messaging might actually be attracting these types of customers. Promise: This isn’t about being an arrogant diva and saying “I only work with premium people, darling.” It’s about creating a simple filtering process so you can confidently say YES only to clients who respect your time and value your work. Oh, BTW, that’s a win-win for everyone. Here’s a few thoughts on how to avoid attracting these nightmare clients. 1. Get Clear on Your ‘Right’ Client If you don’t know who you’re trying to attract, you’ll end up with anyone and everyone. Niche is GOOD, you’re not losing out, you’re gaining. TRUST ME. So define the following, and be crystal clear on:- • What industries or types of people you work best with. • Budget level you need for projects to be worthwhile. In other words, your “I will not go below this price”. • Personality traits that make for a smooth relationship (e.g. decisive, communicative, realistic). Pro tip: If you’ve ever caught yourself saying “never again” about a client, write down why. That’s your red flag list. 2. Make Your Positioning Crystal Clear Your website and marketing should do the heavy lifting for you. Spell out your value and who you work with. Avoid any reference to price and being the cheapest, however, show your prices on your website, be clear, be concise. If you’re too expensive for them they are not suddenly going to use you later. • Use clear pricing signals (“Projects start from £X”) to deter bargain hunters. • Share case studies that show the type of clients and projects you excel at. Posts like “this great decking project for this clients home was £x” • Be upfront about timelines and processes. Humour injection: If your site screams “I’m cheap and available now”, guess who you’ll attract? Perhaps you’re already there. “We won’t be beaten on price”. Jeez, do people still say that? 3. Qualify Leads Before You Invest Time Before you start drafting proposals, hop on a quick call or use a form to weed out tyre-kickers. Ask questions like: • What’s your budget range? I prefer NOT to use the word budget and prefer to say something like; “Based on what we’ve discussed, a rough price would be £x. Is that in line with what you expected to pay”? • When do you need this delivered? You’re not being nosey, you’re saving everyone time. I call this a “Qualification Process”, and it’s vital to save both your time and your prospects. 4. Stop Saying ‘Yes’ to Red Flags If a client shows early signs of being a nightmare (late with info, vague about payment, asking for endless revisions before you even start), trust your gut. Politely decline or suggest they’re “not the right fit”. The biggest advantage smaller businesses have over their large competitors is the ability to say “No Thanks”, however, this is NEVER done in a rude or abrupt manner. 5. Build Boundaries into Your Process When you do say yes, protect yourself: • Clear contracts with scope, payment terms and deadlines. • Deposits upfront. • Limit revisions or changes. • Confirm costs and changes in writing (email or through your CRM) Nightmare clients thrive on chaos. Boundaries make them disappear like vampires in daylight. Nightmare clients will also win if you haven’t safeguarded yourself and got key points in writing and agreed. You have been warned. 6. Focus on Attracting the Clients You DO Want Positive marketing attracts positive people. Share success stories, be confident about your value, and build relationships with clients you love. They’ll refer more of the same. Quick Wrap-up: Filtering out nightmare clients isn’t about being harsh, it’s about making space for the right people. Set clear boundaries, be upfront about how you work, and you’ll find you spend less time chasing tyre-kickers and more time doing great work for clients who actually pay (and thank you for it). Some More Help: “Want a simple client filter checklist you can use before you waste another hour? Download my guide to “ABCD Customers” – this will all make perfect sense. Has this been helpful? Follow me or Connect (Stuart Mason) or my LinkedIN page for How To Wreck Your Business, there’s load more helpful info to come.

3 Simple Ways to Charge More Without Losing the Job I know what you’re thinking , it's okay, you're amongst friends, I’ve been there. But try this... Right now, you’re probably working harder than ever, long hours, last-minute client changes, juggling deadlines, and still thinking “Where’s all the profit?” Why? Because too many good print and graphics business owners get stuck in the race to the bottom. Competing with the big online printers. Knocking prices down just to win the job. Doing favours for “good” clients who still expect discounts then take 90 days to pay... Does this sound familiar? (be honest) And what happens? 👉 Your margins shrink. 👉 Your stress goes up. 👉 And you end up resenting the work you used to love. But here’s the thing: you CAN charge more, and keep the job. In fact, you’ll often gain better clients in the process. We all know that customers won on price are always lost on price as some idiot is always cheaper . Are your “cheap customers” the ones that you enjoy working with? Asking for a friend!! Let me show you how I think this works – it worked in my print business. 1 - Stop Selling Just Print – Sell the Outcome Here’s the brutal truth: Most customers don’t care about print . They care about what it does for them. They’re not buying “500 leaflets on 170gsm silk paper”. They’re buying more footfall in their shop, a better-looking brand, or a way to look more professional to their clients. If you’re only quoting for “leaflets, banners, business cards,” you’re a commodity. They can price-check you online in seconds. But if you frame it like this: “This pack will give you everything you need to attract more walk-ins for your new café launch. We’ll design, print, and even advise where to place them for maximum impact.” Suddenly, you’re not competing with VistaPrint. You’re solving a problem, and that’s what your customers are buying. Try this. “5000 leaflets, full colour, 130gsm gloss for £99” is that what the customer is buying? NO , not in a million years. This is what they are buying, “ 5000 leads for less than 2p each ”. Now they are interested. YOUR Action step: When quoting, don’t just list the spec, explain the benefit they’ll get. Add a line that ties it to their goal. Not “Vehicle wrap – £650” Instead: “A moving billboard for your business, seen by thousands locally every week – £650.” Like the leaflet example - “5000 leaflets, full colour, 130gsm gloss for £99” is that what the customer is buying? NO, not in a million years. This is what they are buying, “5000 leads for less than 2p each” Clients will happily pay more if they believe it leads to better results. Can you see the difference? 2 - Make Yourself the Safe Choice Here’s why some clients push back on price: they’re scared. Scared they’ll waste money. Scared the print will look cheap. Scared YOU won’t deliver. Scared of being LET DOWN. Scared of getting MORE hassles, not less. So, they default to the lowest price. If you’re the same (in their eyes) as every other printer, then the choice will be made on price. YOU NEED TO STAND OUT – YOU NEED TO BE THE OBVIOUS CHOICE. Then build your reputation and credibility to remove those other "fears". WHEN you show them that you’re a safe, trusted pair of hands, they’ll pay more for peace of mind. How do you do that? • Show examples of your work solving similar problems. Not bloody pictures of leaflets, sorry, they are not interested. Show examples of problems being solved. • Share testimonials from real clients (bonus if they’re local or in the same industry). • Explain your process clearly so they know what to expect - no surprises. Customer crave clarity. • Use visuals: before-and-after photos, videos of jobs, even a quick timelapse of a sign install. When they feel confident you’ll get it right the first time, price isn’t the main deciding factor. YOUR Action step: Turn every project into a mini case study. Post it on your website, social media, or even as a one-page PDF you can send with quotes. Show the result they got, not just the print you produced. Remember, it’s not the product that’s exciting, it’s the BENEFIT that product provides. It’s the pain point that product removes. 3 - Offer Better Options (and Anchor the Price) Most print and graphics businesses make one classic mistake: they send a single price and hope for the best. I know I used to do that, so I learned the hard way . In fact, you could say I wrote the book on it - unashamed plug for "How To Wreck Your Business - the #1 Amazon Best Seller (sorry, I'll stop now) But smart businesses give options, and the middle option is usually the “preferred one” Why? Because when you give one choice, clients can only say YES or NO. But when you give three choices, they start thinking “Hmm, which one?” Does that make sense? Example: Basic – £250 – Standard design + print (what they thought they needed) Better – £375 – Design refresh + premium finish + delivery Best – £550 – Full design revamp, premium finish, PLUS a mini social media promo graphic pack Most people pick the middle option, which is already higher than what they originally planned to spend. And some will surprise you and go for the top tier, because it feels like better value compared to the rest. This is called price anchoring, and it works because you’re shifting the decision from “Should I buy?” to “Which one should I buy?” YOUR Action step: Next time you quote, send three versions: Good, Better, Best. And make sure the “middle” option is the one you actually want them to choose. Give the options catchy titles and avoid at all costs making the lower option look like a poor alternative. You’ll notice in the above example I used “Good, Better and Best”. So, avoid things like “Bronze, Silver and Gold” – no one wants to win bronze. The Harsh Reality… Are You Ready For This? If you keep competing on price, you’ll burn out and go broke. There’s always some idiot cheaper, especially in this game. The big online printers will always undercut you. They have economies of scale, you have the personal touch, so damn well use it. And the “cheap” clients who haggle the hardest? They’re the ones who complain the loudest. But when you: ✅ Sell outcomes, not just print specs ✅ Make yourself the safe choice ✅ Offer better options with price anchoring …you stop being just a “print supplier”. You become a trusted partner who helps clients look good and grow their business. And that’s worth paying more for. Want to Stop Working Hard for Pennies? I help print & graphics businesses just like yours... GROW by attracting better clients who actually value your work STAND OUT in the market and charge more without constant pushback PLAN your business and build a pipeline so you’re not living month-to-month Want to see how you can make this work for YOUR business? It’s all based on the “ Inverted Business Growth Model ” from my #1 Best Selling Book “How To Wreck Your Business”. I have seen the enormous success that print creates, and the hull crushing lows when it goes wrong. I’ll share BOTH with you. 👉 Let’s have a quick 15 minute chat. No fluff, just real fixes. Just message me on Linked IN Always happy to connect with forward thinking business owners.

10 Practical Tips to Start Scaling Today + An Obvious Bonus #1 -Productise Your Core Offering If you’re customising for every client, you’re not scaling. Package your most common solution into a repeatable “product” with fixed scope, price, and timeline. Stop trying to reinvent the wheel. Tool: Use Notion or Canva to build a simple one-page product brochure. #2 -Automate One Manual Process This Week Pick a repetitive task (invoicing, email replies, onboarding). Automate it using Zapier, Make, or a CRM workflow. Bonus: Record a Loom video to train staff (or your future VA) to take it over. Loom is a great free resource for small business owners. #3 - Raise Your Prices for New Customers Scaling is margin-driven. Increase pricing by 5-10% for new clients. Track conversion and push value instead of volume. Every penny of additional profit goes right onto your bottom line Example: Agencies that scale often double prices and halve client load. Think about that. #4 - Delegate the Bottom 20% of Your Tasks Audit your week. What’s low-skill, low-leverage? Outsource it to a VA or junior hire. Free up mental bandwidth to think strategically. The world is a small place now, consider Fivrr and Upwork for outsourcing. Tool: Use Clockify to track time, then cut ruthlessly. #5 - Test a New Geography or Niche Online Scaling doesn’t need a full market launch. Consider expanding your geographic reach. Start by having a look at our article on Tam, Sam and Som. You’ll love it. Here it is . A great way to expand to new territories is to have a virtual office with a managed call and mail service. Explore and test new geographic regions with minimal risk. Run a £50 targeted LinkedIn or Google ad to a different vertical or region. Test demand fast. #6 - Create a Referral Flywheel Turn customers into your sales force. The best way is to ask. Ask when your customers are at the height of their experience with you. We disagree with MANY of the referral strategies out there that talk about incentives. A genuine referral comes from the heart, not the wallet. A customer will refer you because you are awesome. That way they share that awesomeness within their peer group, and that makes them look uber cool. That’s how referrals work, not because you offered an M&S Voucher. #7 - Build a Scalable Onboarding Flow If you hand-hold every new client, you’re not ready to scale. Many will see that as bad thing, it’s absolutely NOT. You cannot have a scalable business and know every customer. You can, and MUST, however, have a scalable business by knowing what every customer WANTS. Build a templated onboarding experience using Typeform, Notion, or Airtable. Bonus: Add explainer videos with Loom. #8 - Install a Lead Magnet on Your Website Offer a short guide, checklist, or calculator. Capture emails passively and build an audience you don’t have to chase. Give away genuine help, guidance and business tools – YES, that even means stuff you may have even charged for. People are wise now, they know the marketing tricks, and are immune to them. A scalable business thinks differently. Tool: ConvertKit or Mailerlite for fast setup. #9 - Turn 1:1 Into 1:Many If you coach, consult or train, or provide a service, then record your most common sessions and sell them as an on-demand product. This is what we call leverage, and this combines recurring revenues. Now you’re scaling, possibly on a global scale. This converts time into recurring revenue. #10 - Build a Weekly Dashboard Scaling businesses are measured. Track 5 core metrics every Monday: revenue, leads, churn, conversion, and customer satisfaction. Small steps lead to big jumps. What was it Neil Armstrong said? Tool: Google Sheets + DataBox or just Notion + Zapier. The Obvious BONUS AI is the obvious bonus, in fact, everything mentioned above can be assisted by AI. If your business is not grasping AI at serious kick ass levels, then you’re already being left behind by businesses half your size. You need to have an “AI Integration Team”. That will be a mixture of smart people from within your business, and even smarter people from outside your business. You need to meet monthly and discuss what AI systems are going to move the needle for your business. Look at the basics where AI can help and assist, but also look at the crazy bat shit stuff where AI can disrupt your industry and give you first mover advantage. Has this been helpful – then follow me, (not in a weird way) - I’m Stuart Mason and my book and business is “ How To Wreck Your Business ”. It’s an Amazon #1 Best Seller. Buy it here .

The best people to REALLY tell you how well your business is performing is your customers, so it makes sense to ask them. The big question is HOW do you ask them? The first question I always ask is this, "What do you want to hear, what you want to, or what you NEED to". Everyone then answers, "what they NEED to", and continue to conduct surveys that deliver only what they WANT to hear. Nuts, or nuts? The thing is us humans are not great at telling the truth when asked, so we default to the "won't upset anyone" answer. This is why 99.8764376% (approximately) of surveys are either i) a waste of time, or ii) just annoying. Here's the proof. You're in a restaurant and have just had a completely underwhelming meal with mediocre service at best. "Was everything OK for you" comes the text book question, quickly followed by the textbook reply... "yes, fine thanks" You LEAVE the establishment vowing never to return, a loss for you and the restaurant. You have also done the owner a massive DIS SERVICE by not alerting them to their failings and giving them the opportunity to correct it. You won't tell the truth on the night, however, oh my god, did you leave them a REVIEW !!!! This is " Restaurant Feedback Syndrome " - I just made that up, so don't Google it. When you send a "Customer Survey" that comes from YOU, then you are asking, "was your meal okay this evening?" - expect the majority to either ignore you are say "fine". You can now pat yourself on the back that 99.6% of your customers are delighted, without realising who are leaving you, or why. This is where the Net Promoter Score is a game changer. NPS works by asking ONE key question, and that question is this. "On a score of 0-10, how likely are you to refer ABC Widgets Ltd to a friend or colleague?". The answers then provide a NPS Score. Anyone who scores 0-6 are termed DETRACTORS . Those who score 7 or 8 are deemed PASSIVES , and those who score 9 or 10 are termed PROMOTERS . We then subtract the DETRACTORS from PROMOTERS, and ignore PASSIVES. Lets' say your score was this... 5% Detractors, 65% Passives and 30% Promoters. 30-5 = NPS of 25. That's OK, as the UK average is 20. Anything above 20 is good, above 50 is considered exceptional, and above 80 to be world class. The key with the Net Promoter Score is it's 100% confidential, and SEEN to be confidential, so you get accurate feedback that you can ACT on. When I do NPS for clients I do it through Value Builder which then provides full details of the score and answers, just not the customer info. If you're serious about conducting a GENUINE Customer Survey - it has to be NPS. NPS is a great predictor of compnay growth, so it makes sense to add that to your "to do list".